Sustainable Clothing - Terms & Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with learningtreepermaculture.co.uk

Pricing

All prices are in £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Customers Outside of the UK

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by customers outside of the UK; however, additional delivery charges will usually apply. Please contact us and we will do our best to assist.

Payment

We process payaments via PayPal. You do not need a PayPal account and can opt to pay via the PayPal system with any major credit card or debit card.

Returns

Each product is custom printed to order, so unless there is a fault with the item we unfortunately cannot accept returns. Please make sure that you have checked the sizing charts (noting that the sizes quoted are ATUAL GARMENT SIZE and not body size) as it is your responsibility to ensure that you have ordered the correct size.

If a shipped parcel is returned to our print fulfillers due to delivery failure they will let us know and we will contact you. If we don’t receive instruction on what to do with the parcel after 28 days our print fulfillers will assume it’s no longer required and the products will be donated to charity. 

Product availability

We always do our utmost to ensure that products listed on learningtreepermaculture.co.uk are in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by our print fulfillers to supply goods by a certain date. However, if availability is unduly delayed, they will use their best endeavours to keep us and you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our print fulfillers cut-off time is 1pm GMT, and all orders paid for after this time will be processed the next working day. 

Our print fulfillers quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this prouduction estimate. During the Covid-19 fiasco print fulfillment times are currently (at time of writing) standing at 7 working days. You will be notified at time of order if this has changed.

Delivery

All prices exclude delivery.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. If an express delivery is required please contact us before ordering as this will require special processing and incur an additonal cost.
Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of time of delivery.­ 

Cancel­lations

Due to the bespoke nature of most of the products we sell, all cancel­lations must be requested within 12 hours of your order being placed. After this time, your order will have entered production.

If your product is defective in any way, please refer to Faulty Goods below.­ 

Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a two week period we will cancel it and refund to the original payment method.

Transit damage

All goods are examined in detail by our print fulfillers prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manuf­ac­turing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months.

In all queries relating to faulty goods we require customers to provide photographic evidence so we can investigate the issue. Once a photo has been received our print fulfillers will investigate and decide whether to accept or reject your claim of a fault. Please note that we judge faults based on a tolerance of up to 2cm for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.

Due to variations during the manuf­ac­turing process, or differences in size between garment size variants, we cannot guarantee that the print size can always be exactly as displayed. Typical examples of this are smaller variants of women’s t-shirts, where the product is not long enough to accept a 32 x 50cm print. In this situation we will reduce the print file size by up to 15% to achieve a print that fits on the garment. This may result in the physical product not matching the mockup displayed, but we will not consider this product as faulty and no refund/­replacement will be offered unless a genuine fault with the print or garment is present.

Copyright

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

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